Fu99 FAQ — All your questions, answered here

KYC (Know Your Customer) is the identity verification process. It must be completed before your first withdrawal. You'll need to submit a photo of your national ID or passport. Verification is typically completed within 24-48 hours.

No, each person may only operate one account. If multiple accounts are detected, all accounts may be closed and winnings forfeited. Use password reset to regain access to an existing account.

On the Login Page Click the "Forgot Password?" link. Enter your registered email and a reset link will be sent to you. Click the link to set a new password. If you don't receive the reset email, check your spam folder.

You must be at least 18 years old to register at fu99. Age is verified during the KYC process. Accounts belonging to minors will be closed — this is part of fu99's responsible gaming policy.

The following payment methods are available for deposits at fu99:

• Mobile Banking
• Bank Transfer
• E-wallet
• Cryptocurrency

To learn more, Deposit page see details.

Mobile Banking and e-wallet deposits are usually credited instantly. Bank Transfers may take up to 15–30 minutes. Crypto deposits vary depending on network confirmations. If your deposit hasn't arrived after 30 minutes, please contact support.

The minimum deposit at fu99 is BDT 500. Limits may vary slightly depending on the payment method. A minimum deposit amount is required to qualify for the welcome bonus — see the bonus page for details.

fu99 does not charge any additional fees for deposits. However, your payment provider may apply their own transfer fees — these are governed entirely by the payment provider's own policies.

Withdrawals to verified accounts are typically processed within 1–4 hours. Bank Transfers may take 1–2 business days. KYC verification must be completed before your first withdrawal.

Common reasons for a stuck withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, or information discrepancies. Contact support chat with your transaction ID for a quick resolution.

The daily withdrawal limit is generally BDT 50,000. The weekly limit is up to BDT 200,000. VIP members enjoy higher limits. Individual payment method limits may also apply.

Register After completing registration, your first deposit will automatically trigger a 100% welcome bonus added to your account. If you prefer not to receive the bonus, use the decline option at the time of deposit.

Wagering requirements mean the bonus funds must be wagered a set number of times before you can withdraw. For example, a 20x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 20,000 in bets. You can track your current progress in the bonus section of your account.

Free spins can generally be used on selected slots games. The eligible games are listed on the offer page and in the detailed bonus terms. Free spins must be used within 7 days of being credited.

Weekly cashback is calculated automatically every Monday. You receive 10% of your previous week's net losses as a bonus (up to BDT 2000). There are no wagering requirements on this bonus — you can withdraw it directly.

Start by clearing your browser's cache and cookies. Check your internet connection. Try a different browser. If the problem persists, download the fu99 app — games load much faster on the app.

If you get disconnected, your current game state is saved on the server. When you reconnect, the game will resume from where you left off. Some games will automatically complete the round and settle the result.

The fu99 app can be downloaded directly from the website. App page You'll find download links for both Android and iOS. On Android, download the APK file and install it manually.

All registered fu99 members are automatically enrolled in the VIP program. Points accumulate with every bet and determine your tier level. To learn more, VIP Page see details.

Yes, once you accumulate a set number of VIP points, they can be converted into bonus balance. The conversion rate varies by VIP tier — higher tiers receive more favorable rates.

VIP tier re-evaluation may occur after extended inactivity or if insufficient points are earned within a given period. Platinum and Diamond members at the top tiers benefit from a special protection policy. For more details, On the VIP Page available.